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Logistics Support Specialist (2nd shift)

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Job Code 
Carrier Services


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    As a Logistics Support Specialist (LSS), you are the lifeline between Carriers and our Sales Department after typical business hours. You are a night owl, right? You keep TQL running 24/7 as the person on the end of the phone serving our carriers, instead of automated Nancy who, let’s be honest, we all hate talking to. The LSS handles inbound carrier requests with ease. You keep our carriers coming back show the utmost care for customer satisfaction, relationship development and retention.

    • Handle a high volume of inbound/outbound calls – a.k.a. you are on the phone a lot.
    • Serve as the liaison between Carriers and the Sales Department to perform the after-hours functions of carrier services. Keep the engine running 24/7/365.
    • Provide excellent customer service to TQL’s carrier base. Customer service your mother would be proud of.
    • Help resolve issues and carrier needs with constant professionalism, insight, and courtesy.
    • Manage loads in TQL’s system when needed, including schedule and verify loading and unloading appointments with shippers and receivers.
    • Conduct financial transactions related to lumper, unloading, and accessorial fees. Did we lose you at lumper?  Don’t worry, we’ll train you.
    • Advocate for TQL by referring quality candidates to apply. Be proud of where you work.


    • Proven work ethic. We’re talking the top 10% of anyone you know.
    • Demonstrated exceptional schedule adherence. Show up and be on time.
    • Commitment to all our customers – internally and externally.
    • Excellent organizational skills with strong attention to detail. Details mean dollar signs.
    • Ability to multi-task and work independently in a fast-paced environment.
    • Top-notch communication skills.
    • Availability to work weekends and evenings. Seriously, these are 2nd and 3rd shift positions.
    • Slackers need not apply.

          Compensation: $12.50/hour



    What we would like but don’t require:

    Experience in the transportation industry or with a trucking company.


    TQL’s Culture:

    Ability to work and concentrate in a fast-paced, open office environment. Frequent use of computer programs and telephones. It can be noisy but – we play as hard as we work.



    Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status.


    If you are unable to apply online due to a disability, contact Recruiting at (513) 831-2600 ext. 51454.